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The overview observed that The present suite of KPIs may be far more focussed on outcomes for patrons. As is regular practice, the evaluate identified which the KPIs really should be reviewed in mild of The brand new corporate technique. This can be to ensure potential enterprise ideas are underpinned by sturdy overall performance metrics that assistance travel greater high-quality, inexpensive and accessible solutions for all clients.
making certain that DVLA gets guidance to handle many and simultaneous requests for: assistance from throughout authorities
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The introduction of APIs to transfer knowledge amongst DVLA and these organisations was witnessed as an incredibly constructive new capacity.
Gains During this endeavor from nearer Functioning and collaboration with DfT along with other government departments
The critique viewed as it equally important that supporting useful tactics for instance People for electronic and knowledge, workforce, effectiveness and consumer experience are fully aligned to, and help implementation of, the new corporate tactic.
DVLA Board to support and scrutinise progress in opposition to, an formidable and powerful effectiveness method for DVLA’s entire Value base (such as The true secret performance drivers and pressures, and comprehensive costs and benefits) consistent with the lengthy-term eyesight set out in its corporate strategy As well as in readiness for the following investing evaluate.
Inside our various conferences with stakeholders, we obtained Significantly constructive responses on the DVLA’s success. This is an organisation that understands the importance of its role in enabling the motion of folks and merchandise by road, the affect that makes to on the UK economic system and its contribution to a number of strategic priorities across govt through its lesser-known duties.
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I would like to thank Janette Beinart, who led this overview, the team who supported her, in addition to the DVLA and departmental officials who definitely have contributed to making this overview a hit.
The critique discovered that DVLA mostly depends on mainframe and legacy techniques. These are definitely rigid and wish to get replaced and reworked with cloud-primarily based engineering to deliver DVLA With all the capabilities and suppleness to:
The overview uncovered that DVLA experienced a sturdy method of managing operational hazards Which effective devices and procedures were in place to escalate this kind of hazards, equally in DVLA and up to your Office.
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